Shipping Guarantee

OnlyRetro Shipping Guarantee

At OnlyRetro, we're committed to getting your Apple Watch accessories and retro tech products to you on time. Our comprehensive shipping guarantee ensures you're protected throughout the delivery process.

Our 3-Part Shipping Protection

We stand behind our delivery promises with three levels of protection to ensure your complete satisfaction:

🎯 1. R20 Credit for Delivery Delays

What it covers: Late deliveries beyond our promised timeframe

Your benefit: R20 credit automatically applied to your account

How it works:

  • If your order isn't delivered on or before the latest delivery date provided to you
  • As a gesture of courtesy, we offer you a R20 credit for Standard Shipping
  • Credit is issued within 48 hours of the missed delivery date
  • The credit will be issued to your OnlyRetro credit balance
  • Can be used on your next order with us

📦 2. 15-Day No Update Refund

What it covers: Packages that may be lost in transit

Your benefit: Free reshipment or full refund

How it works:

  • If your package has no tracking updates for over 15 days without being delivered
  • You can apply for a free reshipment or refund
  • This covers packages that may have been lost in transit
  • If you do end up receiving the package after applying, you can keep it for free
  • No need to return the item if it arrives later

⏰ 3. 30-Day No Delivery Refund

What it covers: Extended delivery delays beyond 30 days

Your benefit: Free reshipment or complete refund

How it works:

  • If your package isn't delivered within 30 days after shipment
  • You can apply for a free reshipment or full refund
  • Complete protection for extended shipping delays
  • If it arrives later, you can keep it for free
  • No return required for late-arriving packages

How to Claim Your Guarantee

Making a claim is simple and straightforward:

  1. Contact Us: Email support@onlyretro.co.za with your order number
  2. Provide Details: Include your tracking information and delivery concerns
  3. Quick Response: We'll review and respond within 1 business day
  4. Resolution: Credits, refunds, or reshipments processed promptly

Additional Information

  • Standard Delivery Time: 7-15 business days via Buffalo International Logistics
  • Tracking Provided: You'll receive tracking information once your order ships
  • Free Shipping: Free shipping on orders over R500 (R59 flat rate for orders under R500)
  • All-Inclusive Pricing: No additional customs duties or fees

Terms & Conditions

  • Shipping guarantee applies to standard shipping within South Africa
  • Delivery dates are calculated from shipment date, not order date
  • Credits are issued to your OnlyRetro account balance for future purchases
  • Guarantee claims must be made within reasonable timeframes
  • This guarantee is in addition to your standard consumer rights
  • OnlyRetro reserves the right to investigate delivery issues with courier partners

Questions About Our Shipping Guarantee?

Our customer service team is here to help with any shipping concerns:

📧 Email: support@onlyretro.co.za
🕒 Hours: Weekdays 9:00 AM - 5:00 PM SAST
📍 Address: Office 2, 164 Queen Elizabeth Ave, Westridge, Berea, KZN 4091, South Africa

At OnlyRetro, your satisfaction is our priority. Our shipping guarantee ensures you can shop with complete confidence, knowing we stand behind every delivery.