Because we work quickly to get your order on its way, there is a very limited window to make changes or cancel. Our handling time for dispatching an order from the warehouse is 1–3 working days. If you need to request a change or cancellation, please contact our support team at support@onlyretro.co.za immediately with your order number. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed by our warehouse partner.

No, absolutely not! OnlyRetro handles ALL customs duties and import taxes on your behalf through our DDP shipping arrangement. OnlyRetro is not VAT registered and does not charge VAT. The price you see at checkout is the final price you pay - there are no hidden fees, surprise charges, or additional payments required upon delivery. This is our commitment to transparent, all-inclusive pricing for South African customers. Your order will be delivered directly to your door with no additional costs.

We offer a comprehensive return policy with two options:

Change-of-Mind Returns: 30 days from delivery for a full refund if the item is unused with original packaging.

Quality Guarantee: 6-month warranty for any manufacturing faults - we'll repair, replace, or refund at your choice.

All returns are processed at our South African facility (you don't ship internationally), and for faulty items, we provide a prepaid return label.

Contact support@onlyretro.co.za or log into your account at account.onlyretro.co.za to start a return.

We offer reliable shipping across South Africa with clear timelines:

Processing: 1-3 business days to dispatch from our partner warehouse.

Delivery: 7-15 business days transit time to any South African address.

Tracking: You'll receive a Buffalo International Logistics tracking link via email once your order ships, allowing you to monitor progress from dispatch to delivery.

Orders placed before 2 PM SAST are processed the same day.

Free shipping on orders over R500, or R59 flat rate for smaller orders.

Yes! OnlyRetro (Pty) Ltd is a registered South African company (Registration: 2025/542655/07) with a physical address at 164 Queen Elizabeth Ave, Westridge, Berea, KZN 4091. We provide local customer support (weekdays 9 AM - 5 PM), honor South African consumer protection laws, and maintain comprehensive business policies. Our website uses SSL encryption for secure transactions, we accept major South African payment methods (Visa, Mastercard, EFT, PayFast, Paystack), and we're committed to transparent business practices. You can contact us directly at support@onlyretro.co.za for any questions or concerns.

Our friendly customer service team is here to help! Contact us at support@onlyretro.co.za or during business hours (weekdays 9:00 AM - 5:00 PM SAST) for personalised assistance with your order or product questions.